Refund policy

Return Policy

You have 14 days to return unused items in original condition with receipt and original packaging for a refund in the form of the original tender. Please note the 14 days starts from the date that the package shows delivered.

Upon receiving your return, CommeKids will inspect the item to make sure it is in resellable condition before issuing a refund. If for any reason, the item is not returned in its original condition and packaging or is no longer resalable, restocking fees may be deducted from the refund amount. If your refund is approved it will be refunded within 5 business days. Products that have been opened and assembled are not eligible for return.

Store credit or exchange only for items returned within 30 days. The exchange policy is 30 days from the date on the receipt. NO refunds or exchanges will be permitted without a receipt or gift receipt.

After 30 days, items cannot be returned and are a final sale. We pride ourselves in maintaining high quality standards and cannot take back items that have been used, damaged or are not clean. We like to ensure a level of integrity for other customers who may purchase a returned item and cannot in all confidence put items back on the shelf knowing they do not meet the above criteria.

Cancellation Policy

With our commitment to process online orders quickly, cancellation requests must be submitted within 24 hour from the time of order.

Please contact us info@commekids.com with your cancellation requests. We will notify you if your order is eligible to be cancelled. Please note that sending in a cancellation request does not confirm that your order has been cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to our return policy.